ORDER PROCESSING:
Orders made before 2pm on weekdays will be usually be shipped on the same day. Please allow a maximum of 36 hours for processing the order.
Packages will be shipped to the address provided at checkout. Please ensure you enter the correct address, if the incorrect address is entered you can attempt to change it via the Auspost website however, this will not always be successful.
COURIER:
All orders will be shipped out using Auspost and for international orders, Auspost international. Please check https://auspost.com.au/ for details about estimated shipping times and to track your order with the tracking number provider to you.
TRACKING:
Shipping rates vary depending on the location of the order. Please view the shipping rates at checkout after entering your shipping address.
TRACKING:
To track your order enter your tracking number into: https://auspost.com.au/mypost/track/search
SHIPPING TIME ESTIMATES AUSTRALIA (PROVIDED BY auspost.com.au):
| Service | Delivery speed | Coverage |
|---|---|---|
| Parcel Post | Same state: 2-4 business days1 Interstate: 3-6 business days1 | Australia-wide |
| Express Post parcels and Express Post letters | Same state: 1-2+ business days2 Interstate: 1-3+ business days2 | Australia-wide |
SHIPPING TIME ESTIMATES NEW ZEALAND (PROVIDED BY auspost.com.au):
| Country | Courier parcels & letters1 | Express parcels & letters | Standard parcels |
| New Zealand | 2-3 business days | 2-5 business days | 4-7 business days |
WHERE ARE ORDERS SHIPPED FROM?:
Orders are shipped locally from our warehouse in Melbourne Victoria.
Returns and Refunds see HERE
Contact Information
Direct all enquiries to our customer support email: orders@viphoneypack.com
Alternatively use the contact form on: About
